SHIPPING

Where do you ship?

We deliver in Switzerland and in all European countries.

How much does shipping cost?

The cost of shipping varies with your destination country:

  • 7-9 CHF for Switzerland
  • 19 CHF within Europe

You can find out the exact shipping cost by updating your shipping address during the checkout process.

How long does shipping usually take?

Packages sent within Switzerland do not require a signature. The delivery typically takes 3-5 working days. For international orders, delivery requires a signature at the final destination. It can take between 5-12 working days to receive your package, depending on your country and the procedures of your local customs office. If your order is urgent, you can choose priority delivery, which will take 2-3 working days for Switzerland and 3-5 working days internationally. If you refuse your order without authorization, or any part of it upon delivery, you will be responsible for all shipping, duties and taxes.

 

RETURNS AND EXCHANGE

What if you are not happy with your order?

If you are not happy with your order or if it’s not the right size or color, you can exchange or return the item(s) within 15 days from the date you received your package. You can’t exchange your purchase for an item with a different product code.

Any items being sent back for exchange must be received in their original condition – undamaged, unused, unstained and unwashed.

For exchanges within Switzerland:

The customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.

For exchanges within Europe:

Same as for Switzerland, the customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.

Returns are made in the form of a refund to your original payment method. We do not refund any original shipping charges.

For returns within Switzerland:

The customer is responsible for paying the shipping costs related to returning the item(s).

For returns within Europe:

The customer is responsible for paying the shipping costs related to returning the item(s).

If you are shipping a return from outside of Switzerland, we recommend using a delivery service that provides shipment tracking.

Return packages may take a few weeks to be delivered to our headquarters in Lausanne. Once your package has arrived, please allow 5-10 working days for your return to be processed. We’ll let you know by email as soon as your refund has been processed, or once your exchange has been shipped back out to you.

How exactly do I exchange or return an item?

1. Get in touch by e-mail

Send us a message at orders@avani.ch, with your order number, a description of the issue (if there is one), whether you would like to return or exchange the item(s) and the new size/color in case of exchange.

2. Mail the package with the item(s)

Please pack your item(s) securely in the original package if possible. You can use the shipping service of your choice to return your item(s) to the following address:

Avani Design Sàrl

9 avenue de Florimont

1006 Lausanne

Switzerland